Terms & Conditions

Welcome to Only Fresh Blooms. By accessing and using our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern the use of the Only Fresh Blooms website and all purchases made through our online store. We reserve the right to update or modify these terms at any time without prior notice.

2. Orders

All orders are subject to acceptance and availability.

Once your order has been placed, you will receive an order confirmation via email. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order due to product availability, pricing errors, payment issues, or unforeseen circumstances.

3. Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

Prices are subject to change without notice. Delivery charges are calculated separately during checkout.

4. Payment

We accept secure online payments through approved payment providers.

Orders will only be processed once full payment has been received.

5. Flower Availability

As flowers are seasonal and subject to availability, certain flowers or colours may not always be available.

If necessary, we may substitute flowers with blooms of equal or greater value while maintaining the overall style, colour palette, and quality of the arrangement.

6. Delivery

We offer flower delivery across Sydney.

While we aim to deliver within the requested timeframe, delivery times cannot be guaranteed due to traffic, weather conditions, public holidays, or other unforeseen events.

It is the customer’s responsibility to provide accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect addresses or recipient information.

If the recipient is unavailable, our delivery driver may:

Additional delivery charges may apply for re-delivery.

7. Same-Day Delivery

Same-day delivery may be available for orders placed before our daily cut-off time.

Availability depends on delivery location and order volume.

8. Cancellations & Changes

Order changes or cancellations must be requested as early as possible.

Orders that have already been prepared or dispatched may not be cancelled or modified.

Please contact our customer service team immediately if changes are required.

9. Refunds & Returns

Due to the perishable nature of fresh flowers, we do not accept returns.

If your order arrives damaged, incorrect, or does not meet our quality standards, please contact us within 24 hours of delivery and provide photographs where possible.

Eligible issues will be reviewed, and we may offer:

10. Customer Responsibilities

Customers are responsible for:

11. Limitation of Liability

To the maximum extent permitted by law, Only Fresh Blooms shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website, products, or delivery services.

Our total liability is limited to the value of the products purchased.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Thank you for choosing Only Fresh Blooms. We appreciate your trust and look forward to helping you celebrate life’s special moments with beautiful, fresh flowers. 🌸

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